Not everyone is cut out for Customer Experience creation. Unfortunately, this truth isn't respected or even acknowledged by most organizations.
Did you know that traditional hiring processes including the resume, interview, reference check, and are only 14% likely to result in a successful hiring outcome?
Scary isn't it?
There are ways to improve your hiring outcome, however.
Behavioral profiling will increase your likelihood of success (when done correctly) to 38%.
Values testing will take your success likelihood to 66%.
Matching the job to the Personal Talents of your candidate will increase your success likelihood to 75%.
It's amazing that more organizations aren't fully understanding their candidate before hiring. Instead, most organizations are unknowingly driving their hiring costs through the roof. These costs are associated turnover that is too high as a result of hiring the wrong person who then leaves. Another key expense is what the wrong candidates cost in terms of hurting the Customer?
Job Benchmarking and then matching the job to the right candidate is one of the most powerful ways to turn around emloyee turnover costs at your company. The results of using these methods are staggering. Many companies have experienced triple digit drops in turnover rate in just a few short months. The cost savings of this reduction in turnover cannot be understated.
Profiling potential employees also allows the opportunity to gain a deeper knowledge of your job candidates. Resumes can be "padded", References "canned", and interviews faked. That is why it is so important to use objective measurement tools such as the profiling tools used by The Rainmaker Group.
People who don't like their jobs don't treat the Customer as well as someone who loves their job will. Think about what this says to your customer. It says you don't care who you put on the front lines and that you really don't care about the level of customer service you are providing. This can seriously hurt your bottom line as customers will go to competitors who know how to treat their customers right.
Isn't it time that you consider taking your employee selection and hiring process to the next level. You will be sure to see your investment paid back many times over in the form lower employee turnover, higher morale, and better satisfied customers. Check out our website for more great information on Employee Selection and Hiring with The Rainmaker Group Techniques
If you're ready to fill your BUS with the RIGHT PEOPLE, give us a shout. We'd love to hear from you, and are here to help your organization be all it deserves to be.
Now go Maximize Possibility!
Other blog posts you may be interested in:
- Are you Hiring Candidates or Selecting Them? There is a BIG DIfference!
- Would you Hire Fred Again?
- Job Benchmarking - If the Job Could Talk, What Would it Say?
- Hiring the Right Employee - It is Easier to Give Birth Than to Raise the Dead
- Hey! I Want My $200K Back! The High Cost of Hiring the Wrong Employee
- How to Hire the Best Salesperson
- Tips for Employee Retention
Chris Young helps organizations Maximize Possibility through talent management, cultural transformation, and strategic intervention. Bring Chris in today!
